Additional Information

Additional Information
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Great Race Nutrition

FAQ

Is your website secure?

When you place an online order, it is encrypted, transmitted and secured via GeoTrust SSL. We keep all of your information safe, secure and private. We do not disclose any of your personal information to anyone for any reason!

Great Race Nutiriton is secured by a 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. 

Here is a link to our Certificate of Security

Great Race Nutrition also offers Norton Shopping Guarantee

 

Can I order by phone or mail?

Yes, we will gladly take your order over the telephone. We may be reached during business hours (8am-5pm, EDT) at 440-353-2836. We are always happy to speak with you and make personal recommendations for our customers.

You can certainly order by mail as well. We suggest that you call ahead with the items and quantities you would like to purchase so that we may give you a total cost including any applicable shipping charges.

Send your order and payment to: 
GreatRaceNutrition.com
36097 Westminister Ave.
North Ridgeville, Ohio 44039
 

 

What are my payment options?

We accept Visa, MasterCard, American Express, Discover Card through PayPal. 
Your personal and credit card information is encrypted and transmitted via PayPals secure servers.

You can also pay by check or money order.

E-mail or call us at 440-353-2836 with the items and quantities you would like to purchase. 
We will give you a total with any applicable shipping charges and an invoice number.

Send your check or money order to: 
GreatRaceNutrition.com 
36097 Westminister Ave.
North Ridgeville, Ohio 44039

Please be sure to include your invoice number.

We will ship your product upon receipt of your payment.

 

Do I have to register or open an account?

Browsing the site 
It is not necessary to register or open an account to browse the site, however it will also save you time at checkout.

Checking out 
You have the choice to register or not register. The advantages of registration are:

     Quick Checkout 
     The billing and ship to addresses are filled out for you. All you need to enter is your payment information.

     Order Review
     You will be able to access your account and check the status of current orders as well as past purchases.

 

How do you ship?

Simply put, we have found the most economical way (time and cost) to ship is by Priority Mail via the US Postal Service, however, under rare or special circumstances use (UPS or FedEx)
Please click here for complete shipping information.

 

What is your return policy?

Your satisfaction is paramount to us. Please click here for our easy returns policy

 

My product arrived damaged. What should I do?

We work diligently to insure that your order, when received, arrives in perfect condition! There are times, however, when damage may occur during it's road/air trip to you.

If you receive a product which has arrived broken, missing, or for whatever reason is not what YOU expect please contact us immediately (within 7 days of receipt) so we can work on a solution to the problem and help to replace your order.

Please keep ALL packing materials (including product box, if it came with one). The only way credits or replacements may be authorized is by returning the entire package to us.

Mistakes

  • We pride ourselves in our attention to detail, but very occasionally, mistakes do occur in fulfilling orders. If you find this is the case, contact us immediately (no longer than 7 days of receipt of the order) and we will replace or rectify the mistake immediately.

 

I'm having trouble checking out. Help!

There could be a couple of issues causing this inconvenience... 

In January 2015, Great Race Nutrition updated systems and our online ecommerce provider to increase security and enhance your overall shopping experience on our website.  During this transition, some inactive accounts were purged and therefore need to be reset. Please contact us directly via E-Mail or phone and we can reset your account accordingly.  We are also available via Chat during regular business hours Mon-Fri (8am-5pm EDT).

Also, our shopping cart program uses a Session Cookie. The Session Cookie tells us which Shopping Cart belongs to you 
and what is in your shopping cart.

The Session Cookie on your computer may be turned on or off on your computer. If it is turned off, we can not identify 
which shopping cart is yours, hence one of the problems checking out. Click here to find out how to turn on your Session Cookie.

If this seems like too much, we are glad to take your order over the phone at 440-353-2836

 

I still have a question

Feel free to contact us by phone, at 440-353-2836 or e-mail us at info@greatracenutrition.com  
We will get back to you as soon as possible.

 

Login/Account Information

The Customer Login link gives you access to your account information. 
It requires your e-mail address and your password, if you have registered with us in the past.

Forgot your password? On the Customer Login page, just supply your email address and click the "Forgot Your Password?" 
link next the password field. We will send you an email to reset your password. Follow the easy instructions in the email 
and you will be able to access your information.

If you are having problems logging in, contact us and we will be happy to assist you.

 

Promotional Codes

If you have a valid promotional code, please enter it on the first page of our simple checkout process and select apply code.

A promotional code entitles the customer to a discount, free shipping or other specials we offer from time to time. 

Shop now with offer code: 10OFF  This code will give you 10% off your next order and you will receive FREE SHIPPING on all orders over $39.95!

 

Search

This is a quick way for you to find products listed on our site. The search feature is on every page of the site in the top left corner. Have a look!

 

Finally...

If you need any other information or would like to make a suggestion, please contact us at:

     Email: info@greatracenutrition.com 
     Phone: 440-353-2836

Thank you!

The Team at GreatRaceNutrition.com